Why does FordPass^®* say I have a message, but nothing appears?

If you receive an alert that advises of a new message, but there are no new messages, ensure that have the latest version of FordPass installed.

To check for FordPass updates on your device:

1. Open your respective app store.
   • App Store^®** for iOS^®*** devices. 
   • Google Play™**** for Android™***** devices. 
2. Search for FordPass. 
3. Select Update if the option appears.

Note: If one of the following options appears, you have the latest app version available for your device:

• Open
• Launch
• Run 

4. Open FordPass once your update completes. 
5. Check your Message Center again to confirm the issue is now resolved. 

In the event the above steps do not resolve your concern, please contact a Guide for more assistance. 

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*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**App Store is a service mark of Apple Inc.

***iOS is a service mark of Apple Inc.

****Google Play is a trademark of Google LLC.

*****Android is a trademark of Google LLC.