What should I do if I receive a "pairing failed" message for Phone As A Key™*?

If you attempt to pair your key to your mobile device and receive a "Pairing Failed" message, contact a Guide for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the FordPass** Troubleshooting topic folder for additional support. 

Additional Information

What is Phone As A Key?

*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

**FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.