Why is my remote lock/unlock not working in the Ford app?

If your remote lock/unlock^* command fails in the Ford app, take the following steps: 

1. Ensure that your vehicle is not in Why does my Ford vehicle enter Deep Sleep mode?.
2. Check all doors, tailgate, trunk, and hood to make sure none are open.
3. Restart your mobile device and try the lock/unlock command again.
4. Attempt to lock your doors using your key fob to ensure there is no issue with your vehicle's doors. 

If your key fob works and the Ford app does not, Contacting a Ford app Customer Experience Specialist with the Ford App for further assistance.  

Notes:  

• Your windows and sunroof will not close automatically when remotely locked using the Ford app.
• Ford does not encourage the locking of keys in the vehicle due to safety and theft concerns.
• Ford is not able to remotely lock or unlock your doors should your keys be locked in your vehicle. If you are completely locked out of your vehicle, contact How do I contact Roadside Assistance? for additional support.

Additional Information 

How do I lock and unlock my Ford vehicle remotely?

^*Remote lock/unlock requires power door locks.

^**Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.