What do I do if Phone As A Key will not open my door?

Phone As A Key requirements

  • The phone is at:
    • Bluetooth® version is 4.2 and above
    • iOS version 13 and above or Android™ OS version 8 and above
  • You have the latest FordPass® mobile app version installed.
  • The mobile Location Service/Permissions are set properly:
    •  iOS - Always
    • Android - Allow all the time
  • The Vehicle Connectivity Settings are enabled.
  • The phone case has been removed from your device.

Troubleshooting steps

  1. Hold your phone close to the door you would like to open.
    • If the issue persists proceed to step 2.
  2. Try a different door.
    • If another door opens, it may also allow the first door you tried to open to unlock.
    • If other doors are not working, proceed to Step 3.
  3. Toggle Bluetooth off and then back on.
  4. If the door still will not open, force close and relaunch the app.
  5. If that does not work, reboot your device.

If these steps do not resolve your issue, contact the Customer Relationship Center by calling 800-392-3673 or by clicking LIVE CHAT.

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Additional Information
Phone As A Key Troubleshooting
Phone As A Key setup