What options are on the Service History screen in FordPass®*?

Depending on your ownership status, the information presented in the Service History tile will vary. Below are the differences in views based on ownership:

  • Vehicle Owner view without any service records.
  • Vehicle Owner view with service records.
  • Non-Vehicle Owners without any service records.
  • Non-Vehicle Owners with service records.

Note: Non-Vehicle Owners will see the Dealer Service records, but without the cost.

Vehicle Owner versus Non-Vehicle Ownership Details

As the vehicle owner, you can see the comprehensive vehicle service history for:

  • All Dealer services and user-entered records.
  • All Dealer services performed by another servicer (spouse, child, friend, etc.) on your behalf.
  • Dealer service performed by previous owner(s).
  • User-entered records with consent entered by previous owner(s).

If you are not the vehicle owner, you will see the following type of service records:

  • User-entered records you created for that Vehicle Identification Number (VIN).
  • Dealer service records but without the cost.

Note: If you not see the Dealer service records, update to the latest version of the FordPass App.

If you experience any issues, please contact a Guide for additional assistance.

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.