What is the Ford Assistant Facebook Messenger feature?

The Ford Assistant Facebook Messenger Integration is a bot that works as a separate contact in your Facebook Messenger app. This bot can answer questions about the status of your vehicle and common frequently asked questions (FAQs) about your vehicle itself.

Below are some examples of what you can say and or ask Ford Assistant in Facebook Messenger:

  • Start my Edge or Mustang Mach-E.
  • What is the orange light on my dashboard?
  • Call Roadside Assistance.
  • Where am I parked?
  • Where is my key?
  • What is my fuel level?

To use the Ford Assistant Facebook Messenger with FordPass®*, you must:

  • Have a compatible** SYNC®*** 4A vehicle with Enhanced Voice Recognition.
  • Have Ford Assistant set up on your vehicle. 
  • Have FordPass App version 3.35.0 or later.
  • Have a device that supports Facebook Messenger. 

Additional Information

How do I set up Ford Assistant to use Facebook Messenger?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**Feature is available on select vehicles. Features may vary based on model year, trim, options, packages, and supply availability. Use the Build and Price tool to view feature availability on current models. If you have questions or need more information, reference your Owner’s Manual or contact your Ford Dealer. Driver-assist features are supplemental and do not replace the driver’s attention, judgment, and need to control the vehicle. Refer to your Owner’s Manual for details and limitations.

***Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.