Can I get help in an accident using the FordPass®* App?

To utilize Collision Assistance, you must:


  1. Open the FordPass App.
  2. Navigate to the Service landing page.
  3. Select 24/7 ASSISTANCE.
  4. Tap the Collision Assistance tile.
  5. Select the affected vehicle.
    1. Tap SELF SERVICE to continue.
    2. Tap TALK TO ADVISOR if you prefer to get help over the phone.
  6. If you selected the self service option, the following details should appear:
    1. Find Collision Center & Towing
      1. The option to find a Ford Certified Collision Center
      2. The option to call a tow truck
    2. Document The Accident
      1. Capture photos & take notes
        1. Record accident date and time options
        2. Capture up 12 photos of vehicle and or property damage
        3. Record other vehicles involved
        4. Confirm and upload a police report
        5. Confirm any passengers in your vehicle
      2. Share or Edit documents
        1. If you have documented accident, you can select an item to review or share with others.
    3. Get Rental & More
      1. You may have the option to contact a rental company, ride share apps, or call someone from your contacts.

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.