The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
The status to connect your vehicle in the Ford app can go into pending for multiple reasons, including that interaction with your vehicle screen was missed, or your connectivity settings are off. Refer to the steps below for more details.
Note: If you need to add additional users, visit the How do I authorize another user in the Ford app? topic for instructions.
Refer to the table below for your next steps based on the pending access issue.
| Situation | Steps |
| Your access is pending in the Ford app and you are the primary user. | Complete the vehicle connection.
The Ford app will route you back to the Vehicle dashboard and the remote commands (if available) should appear below your vehicle image. Note: The connection may take up to two minutes to complete. |
| Your access is pending in the Ford app and you receive a message advising your Connectivity Settings are off. | Enable your vehicle connectivity.
|
If you need additional assistance, Contacting a Ford app Customer Experience Specialist with the Ford App using the Account > Help options.
For more detailed information on Ford app features and functions, visit our Ford app support page and browse by your preferred topic.
The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
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