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How do I pair two phones with SYNC or Ford Digital Experience?

Ford Digital Experience^®*, SYNC^®** 4A, and SYNC 4 systems allow you to connect two phones simultaneously via Bluetooth^®. Learn how to pair your phones using the information below.

This feature is particularly useful if you:

Are carrying both a work phone and a personal phone, and you would like to allow audio to come through from both calls.
Would like to use audio or music from one device and calls from another.

Once dual pairing is enabled, the system handles the two phones differently:

Primary Phone: This is the phone you use for outgoing calls, outgoing text messages, and voice commands (e.g., Siri^®/Google Assistant^™). It is usually the phone that was connected first or marked as the favorite.
Secondary Phone: This phone is in a standby mode for incoming calls only. If someone calls the secondary phone, the ringtone will play through the vehicle speakers, and you can answer using the touchscreen or steering wheel buttons.

Select a link below to be taken to a specific section of this article.

Dual Pairing Phones
Troubleshooting
Primary and Secondary Phone Capabilities

Dual Pairing Phones

Important:

Ensure Bluetooth is turned on for both mobile devices.
The vehicle must be in park (P) and the engine running (or in accessory mode) in an open, well-ventilated, and safe area.

Notes:

The primary phone (usually the one connected first or selected as favorite) is the only one that can make outgoing calls, send text messages, or use the voice assistant (e.g., Siri or Google Assistant). The secondary phone can only receive incoming calls.
You cannot use Apple CarPlay or Android Auto on both phones at the same time. If one phone is connected to Apple CarPlay/Android Auto, the second phone can only be connected via Bluetooth for calls.
Once configured, SYNC will attempt to connect to both phones automatically every time you enter your vehicle, provided Bluetooth is active on both devices.

Select your infotainment system from the drop-down options below for dual pairing instructions. If you need assistance identifying your infotainment system, refer to the Visual Reference Guide.

Feature	Primary Phone	Secondary Phone
Receiving calls	Yes	Yes
Making calls	Yes	No
Sending and receiving text messages	Yes	No
Using the voice assistant	Yes	No
Streaming music	Yes	Only if selected as a source
Using Apple CarPlay or Android Auto	Yes	No

How do I pair two phones with SYNC or Ford Digital Experience?

Contents

Dual Pairing Phones

Troubleshooting

Primary and Secondary Phone Capabilities

Additional Information