What do I do if I'm at a charge station other than Electrify America or EFACEC and it is not working with my Ford?

Contact FordPass® Customer Service by pressing the Call button in the Help section of the FordPass* App.

Additional Topics

What do I do if I'm at a charge station and the FordPass* App is down?
What do I do if the BlueOval™ Charge Network is down and I need to charge my vehicle?
What do I do if I’m at a DC fast charger and it is not working with my vehicle?


*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply