Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2021 Ranger
More Vehicle Topics

2021 Ford Ranger

More Vehicle Topics Video Library

Using Your Trailering Features

Using Your Trailering Features

How To Switch Drive Modes With The Terrain Management System On Ranger

How To Switch Drive Modes With The Terrain Management System On Ranger

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Towing With Ranger

Welcome To Your New Ford Ranger

Welcome To Your New Ford Ranger

BLIS® With Trailer Coverage And TOW/HAUL Drive Mode

BLIS® With Trailer Coverage And TOW/HAUL Drive Mode

Using Your Trailering Features

Using Your Trailering Features

How To Switch Drive Modes With The Terrain Management System On Ranger

How To Switch Drive Modes With The Terrain Management System On Ranger

Towing With Ranger

Towing With Ranger

Welcome To Your New Ford Ranger

Welcome To Your New Ford Ranger

BLIS® With Trailer Coverage And TOW/HAUL Drive Mode

BLIS® With Trailer Coverage And TOW/HAUL Drive Mode

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Trailer Sway Control

Towing Tips, Tools And Tech: A Ford Towing Video Guide

Towing Tips, Tools And Tech: A Ford Towing Video Guide

Ford Rv And Trailer Towing Guide

Ford Rv And Trailer Towing Guide

Latch

Latch

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2021 Ford Ranger How-To & Info Videos | Ford Owner Support