Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

                  SKU: M1820FPORRHD

                  $350.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule OverCast Awning

                  Thule OverCast Awning

                  SKU: VKB3Z99000C38FB

                  $639.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 TAG Oxford White SnugTop Commercial Bed Cap, Paint Code YZ - NON-RETURNABLE

                  Maverick 2022-2025 TAG Oxford White SnugTop Commercial Bed Cap, Paint Code YZ - NON-RETURNABLE

                  SKU: VNZ6Z99501A42E

                  $4,499.00+ $266.00 Installation

                  Maverick 2022-2025 Leer Group Hot Pepper Red TC Premium Low Profile Bed Cap, Paint Code EA - NON-RETURNABLE

                  Maverick 2022-2025 Leer Group Hot Pepper Red TC Premium Low Profile Bed Cap, Paint Code EA - NON-RETURNABLE

                  SKU: VPZ6Z99501A42BD

                  $4,599.00+ $266.00 Installation

                  Yakima Hitch Mounted Swing Bicycle Rack for 4 Bikes

                  Yakima Hitch Mounted Swing Bicycle Rack for 4 Bikes

                  SKU: VKB3Z7855100L

                  $839.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance Stainless Steel Marque Plate

                  Ford Performance Stainless Steel Marque Plate

                  SKU: M1828LS

                  $45.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Gatorback Front Splash Guards with Black Oval Logo

                  Maverick 2022-2025 Gatorback Front Splash Guards with Black Oval Logo

                  SKU: VNZ6Z16A550C

                  $289.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
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                  Underbody Illumination Courtesy Light Kit

                  Underbody Illumination Courtesy Light Kit

                  SKU: VP1PZ13D290A

                  $279.00

                  Shipping: Ships by May 8
                  Pickup: Free at Dealer
                  Add to Cart
                  Maverick 2022-2025 Bed Tray Liner Kit

                  Maverick 2022-2025 Bed Tray Liner Kit

                  SKU: NZ6Z9900038B

                  $230.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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