Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance Parking Only Sign

                  Ford Performance Parking Only Sign

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                  $35.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  FORD PERFORMANCE LOGO STAINLESS STEEL BADGE

                  SKU: CM16098M50CJ

                  $40.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $160.00

                  Shipping: Ships by May 12
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                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

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                  PROCAL3 Service Park Replacement Dongle

                  PROCAL3 Service Park Replacement Dongle

                  SKU: CMCANELOPEB

                  $275.00

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                  Focus-ST 2013-2018 Calibration, Spark Plus and Cold Air Intake

                  Focus-ST 2013-2018 Calibration, Spark Plus and Cold Air Intake

                  SKU: M9603AFSTA

                  $425.00

                  Shipping: Ships by May 12
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                  TPMS Sensor and Activation Tool Kit

                  TPMS Sensor and Activation Tool Kit

                  SKU: M1180A

                  $145.00

                  Shipping: Ships by May 12
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                  EcoBoost Engine Cold Spark Plug Set

                  EcoBoost Engine Cold Spark Plug Set

                  SKU: M1240520T

                  $105.00

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                  Ford Performance Parts by WARN® Off-Road Heavy Duty Recovery Kit

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