Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Fiesta Titanium 2014-2019 5Dr Cargo Area Liner

                  Fiesta Titanium 2014-2019 5Dr Cargo Area Liner

                  SKU: EE8Z6111600BA

                  $130.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Black Carbon Fiber 5-Speed Shift Knob

                  Black Carbon Fiber 5-Speed Shift Knob

                  SKU: FM5Z7213A

                  $105.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta 2012-2019 4pc Charcoal Black Carpet Floor Mat Set

                  Fiesta 2012-2019 4pc Charcoal Black Carpet Floor Mat Set

                  SKU: CA6Z5413300AB

                  $105.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder with Lighter Element

                  Ash Cup Coin Holder with Lighter Element

                  SKU: ML3Z2504810AA

                  $75.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Lastik Envelope Style Cargo Net

                  Lastik Envelope Style Cargo Net

                  SKU: VAA6Z54550A66A

                  $39.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Fiesta 2011-2019 All Weather Rubber Floor Mats

                  Fiesta 2011-2019 All Weather Rubber Floor Mats

                  SKU: BE8Z5413300AB

                  $140.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
                  Black Flat Splash Guards Front Pair

                  Black Flat Splash Guards Front Pair

                  SKU: F6AZ16A550AA

                  $35.00

                  Shipping: Ships by May 14
                  Pickup: Free at Dealer
                  Add to Cart
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