Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 Crew Cab 2012-2014 4pc Ebony Black Carpet Floor Mat Set

                  F-150 Crew Cab 2012-2014 4pc Ebony Black Carpet Floor Mat Set

                  SKU: CL3Z1613300AA

                  $125.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Bull Accessories Retractable Black Bed Hooks

                  Bull Accessories Retractable Black Bed Hooks

                  SKU: VAC3Z99000A64A

                  $46.96

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  LED Anti-Theft Flasher Vehicle Security System

                  LED Anti-Theft Flasher Vehicle Security System

                  SKU: DM5Z19D596A

                  $15.00

                  + $70.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

                  Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

                  SKU: BL3Z19F503C

                  $30.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 2" Drop

                  Trailer Hitch Ball Mount 2" Drop

                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2004-2021, Exhaust Tip - Chrome, 2.75 Inch Round For 3.3L DOHC TIVCT DAMB NA Gas

                  F-150 2004-2021, Exhaust Tip - Chrome, 2.75 Inch Round For 3.3L DOHC TIVCT DAMB NA Gas

                  SKU: KL3Z5K238C

                  $50.53

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Bull Accessories Retractable Polished Stainless Steel Bed Hooks

                  Bull Accessories Retractable Polished Stainless Steel Bed Hooks

                  SKU: VAC3Z99000A64B

                  $49.96

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Raptor SuperCab 2010-2014 3pc All Weather Rubber Floor Mats

                  F-150 Raptor SuperCab 2010-2014 3pc All Weather Rubber Floor Mats

                  SKU: AL3Z1813300CA

                  $150.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  SKU: HE5Z19H484A

                  $35.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
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