Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Trailer Hitch Ball Mount 2" Drop

                  Trailer Hitch Ball Mount 2" Drop

                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2004-2021, Exhaust Tip - Chrome, 2.75 Inch Round For 3.3L DOHC TIVCT DAMB NA Gas

                  F-150 2004-2021, Exhaust Tip - Chrome, 2.75 Inch Round For 3.3L DOHC TIVCT DAMB NA Gas

                  SKU: KL3Z5K238C

                  $50.53

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Bull Accessories Retractable Polished Stainless Steel Bed Hooks

                  Bull Accessories Retractable Polished Stainless Steel Bed Hooks

                  SKU: VAC3Z99000A64B

                  $49.96

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Raptor SuperCab 2010-2014 3pc All Weather Rubber Floor Mats

                  F-150 Raptor SuperCab 2010-2014 3pc All Weather Rubber Floor Mats

                  SKU: AL3Z1813300CA

                  $150.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  SKU: HE5Z19H484A

                  $35.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2010-2014 w/ Subwoofer 3pc All Weather Rubber Floor Mats

                  F-150 2010-2014 w/ Subwoofer 3pc All Weather Rubber Floor Mats

                  SKU: AL3Z1613300EA

                  $150.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2010 Trailer Hitch Harness w/o Reverse Park Aid

                  F-150 2009-2010 Trailer Hitch Harness w/o Reverse Park Aid

                  SKU: 9L3Z15A416A

                  $105.00

                  Shipping: Ships by Jul 4
                  Pickup: Free at Dealer
                  Add to Cart
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