Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Number of Black commodities (14)

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                  Number of Ford Performance commodities (37)

                  Number of Genuine Ford Accessory commodities (31)

                  Number of Yakima commodities (8)

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                  Number of Bike commodities (2)

                  commodities in range $0 - $50 (40)

                  commodities in range $51 - $100 (36)

                  commodities in range $101 - $200 (40)

                  commodities in range $201 - $500 (52)

                  commodities in range $501 - Above (26)

                  102 results

                  price Range:

                  $0 - $50

                  price Range:

                  $51 - $100

                  price Range:

                  $501 - Above
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                  Thule 60" Roof Rack Cross Bar Kit

                  Thule 60" Roof Rack Cross Bar Kit

                  SKU: VDL2Z7855100A

                  $619.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2021-2023 Timberline Off-Road Light Kit

                  Explorer 2021-2023 Timberline Off-Road Light Kit

                  SKU: M15200KEGL

                  $560.00

                  Shipping: Ships by Sep 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2017 Molded Black Splash Guards Rear Pair

                  Explorer 2011-2017 Molded Black Splash Guards Rear Pair

                  SKU: BB5Z16A550BB

                  $60.00

                  Shipping: Ships by Sep 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Yakima Cross Bar System Kit

                  Explorer 2020-2025 Yakima Cross Bar System Kit

                  SKU: VLB5Z7855100A

                  $539.00

                  Shipping: Ships by Sep 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Hitch Mounted Swing Bicycle Rack for 4 Bikes

                  Yakima Hitch Mounted Swing Bicycle Rack for 4 Bikes

                  SKU: VKB3Z7855100L

                  $839.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  Explorer 2011-2019 Trailer Hitch Wiring Harness w/ 4 Pin Connector

                  SKU: BB5Z15A416A

                  $80.00

                  Shipping: Ships by Sep 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by Sep 9
                  Pickup: Free at Dealer
                  Add to Cart
                  Overland Exterior Area Lighting and Speaker

                  Overland Exterior Area Lighting and Speaker

                  SKU: VNL1Z18D906A

                  $549.00

                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  Yakima® X-Large Rack-Mounted Cargo Basket w/o Net

                  SKU: VKB3Z7855100AD

                  $709.00

                  Shipping: Ships by Sep 9
                  Pickup: Free at Dealer
                  Add to Cart
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