Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

                  Yakima Hitch Mounted Tilting Bicycle Rack for 4 Bikes

                  SKU: VKB3Z7855100P

                  $499.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2024-2025 Coverking Neosupreme Front Seat Covers

                  Bronco Sport 2024-2025 Coverking Neosupreme Front Seat Covers

                  SKU: VR1PZ15600D20F

                  $269.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2025 Console Vault Vehicle Safe

                  Bronco Sport 2025 Console Vault Vehicle Safe

                  SKU: VS1PZ9906202A

                  $359.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  VOXX IR Headphones for Portable RSE, X-Premium

                  VOXX IR Headphones for Portable RSE, X-Premium

                  SKU: VM1PZ18C604A

                  $49.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  VOXX Stanchion Mount for Portable RSE, X-Premium

                  VOXX Stanchion Mount for Portable RSE, X-Premium

                  SKU: VM1PZ99519K22A

                  $49.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Neoprene Rear Seat Covers w/Armrest in Black

                  Bronco Sport 2021-2024 Neoprene Rear Seat Covers w/Armrest in Black

                  SKU: VM1PZ1863812E

                  $269.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2025 Air Design® Shadow Black Roof Spoiler

                  Bronco Sport 2021-2025 Air Design® Shadow Black Roof Spoiler

                  SKU: VM1PZ9944210BA

                  $389.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Air Design® Fender Flares

                  Bronco Sport 2021-2024 Air Design® Fender Flares

                  SKU: VM1PZ16268C

                  $489.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Sport 2021-2024 Neoprene Rear Seat Covers in Black

                  Bronco Sport 2021-2024 Neoprene Rear Seat Covers in Black

                  SKU: VM1PZ1863812F

                  $269.00

                  Shipping: Ships by Jul 6
                  Pickup: Free at Dealer
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