Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Maverick 2022-2025 Covercraft Twill Charcoal Front Seat Savers

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                  $239.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Transit Connect 2014-2023 Lastik Envelope Style Cargo Net

                  Transit Connect 2014-2023 Lastik Envelope Style Cargo Net

                  SKU: VET1Z17550A66A

                  $49.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Ranger 2024-2025 UVS100® Custom Sunscreen

                  Ranger 2024-2025 UVS100® Custom Sunscreen

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                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  F-150 CrewCab 2021-2025 Putco Black Platinum Stainless Steel Door Sill Plates

                  F-150 CrewCab 2021-2025 Putco Black Platinum Stainless Steel Door Sill Plates

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                  $169.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Explorer 2011-2019 Black Cargo Security Cover

                  Explorer 2011-2019 Black Cargo Security Cover

                  SKU: BB5Z7845440AA

                  $190.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  E-Series Van 2010-2015 Front Seat Covers in Charcoal

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                  SKU: VBC2Z16600D20B

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                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Crew Cab Bushwacker Black Rocker Panel Protection Trim

                  Crew Cab Bushwacker Black Rocker Panel Protection Trim

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                  Shipping: Ships by May 7
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                  Bronco 2021-2025 Black Premium Carpet 2-Piece Set Floor Mats

                  Bronco 2021-2025 Black Premium Carpet 2-Piece Set Floor Mats

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