Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ash Cup Coin Holder Kit

                  Ash Cup Coin Holder Kit

                  SKU: AL3Z7804788AA

                  $35.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 UVS100 Custom Sunscreen

                  Ranger 2019-2023 UVS100 Custom Sunscreen

                  SKU: VKB3Z78519A02A

                  $109.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus-ST 6 Speed Black Carbon Fiber Shift Knob

                  Focus-ST 6 Speed Black Carbon Fiber Shift Knob

                  SKU: M7213FSTCF

                  $120.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  NOCO Protective Carry Case for GB-70 Battery Jump Start Pack

                  SKU: VJL3Z10C744BS

                  $39.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  4Knines Cargo Floor Mat for Pets

                  4Knines Cargo Floor Mat for Pets

                  SKU: VNL2Z7813046A

                  $199.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Large Soft-Sided Folding Cargo Organizer

                  Ford Large Soft-Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00A

                  $105.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2015-2019 UVS 100 Custom Sunscreen

                  Explorer 2015-2019 UVS 100 Custom Sunscreen

                  SKU: VJB5Z78519A02A

                  $109.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  Bronco 2021-2025 Molle Grate System for Swing Gate

                  SKU: VM2DZ54407B00A

                  $119.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Cargo Security Cover

                  Cargo Security Cover

                  SKU: DT4Z7845440AA

                  $190.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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