Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Bronco 2024-2025, Illuminated Grille Letters for Vehicles w/Camera

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                  SKU: VN2DZ8A224B

                  $359.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Super Duty 2018-2022 Extend Fender Flares

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                  SKU: VJC3Z16268B

                  $499.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  $219.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Focus 2012-2018 5Dr Molded Splash Guards Rear Pair

                  SKU: BM5Z16A550A

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                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  Escape 2022-2024 Coverking® NeoSupreme Front Seat Covers

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                  SKU: VNJ6Z15600D20A

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                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  $629.00

                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  SKU: VDT4Z7855100E

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                  Shipping: Ships by Jun 11
                  Pickup: Free at Dealer
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                  F-150 2021-2023 Lighted Ford Oval Front LED For Vehicles without Front Camera

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