Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  Ford Logo Soft Sided Cooler Bag with Adjustable Carrying Strap

                  SKU: HE5Z19H484A

                  $35.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Reg Cab Smoke Side Window Air Deflectors 2-Piece Set

                  Reg Cab Smoke Side Window Air Deflectors 2-Piece Set

                  SKU: VGL3Z18246F

                  $39.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Eye Bolts for T-Slot Bar 2pc Set

                  Yakima Eye Bolts for T-Slot Bar 2pc Set

                  SKU: VKB3Z99000A64A

                  $29.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2025 Bed Rail Shim Kit for 6.75 Bed

                  Super Duty 2017-2025 Bed Rail Shim Kit for 6.75 Bed

                  SKU: VHC3Z99000A25A

                  $39.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017 Chrome Manual Tailgate Latch Trim w/ LED

                  Super Duty 2017 Chrome Manual Tailgate Latch Trim w/ LED

                  SKU: VHC3Z1522404A

                  $99.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rooftop Tent Adaptor

                  Thule Rooftop Tent Adaptor

                  SKU: VML3Z9955100G

                  $59.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2022 Stainless Upper Tailgate Trim

                  Super Duty 2017-2022 Stainless Upper Tailgate Trim

                  SKU: VHC3Z99425A34A

                  $49.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  VizuaLogic Bluetooth Game Controller

                  VizuaLogic Bluetooth Game Controller

                  SKU: VLL3Z19J317A

                  $69.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2017-2019 ECCO Back Up Reverse Alarm for Chassis Cab Applications

                  Super Duty 2017-2019 ECCO Back Up Reverse Alarm for Chassis Cab Applications

                  SKU: VHC3Z14N137C

                  $99.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
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