Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 Lightning 2022-2025 Gatorback Rear Pair Splash Guards with Black Ford Oval on Chrome

                  F-150 Lightning 2022-2025 Gatorback Rear Pair Splash Guards with Black Ford Oval on Chrome

                  SKU: VPL3Z16A550C

                  $299.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  Covercraft Front Captain's Chair Seat Covers in Gravel

                  Covercraft Front Captain's Chair Seat Covers in Gravel

                  SKU: VML3Z15600D20C

                  $289.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Gatorback Black Splash Guards Front Pair

                  F-150 2021-2025 Gatorback Black Splash Guards Front Pair

                  SKU: VML3Z16A550BB

                  $319.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Gatorback Black & Chrome Ford Logo Splash Guards Front Pair

                  F-150 2021-2025 Gatorback Black & Chrome Ford Logo Splash Guards Front Pair

                  SKU: VML3Z16A550DB

                  $319.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Kit - Floor Contour Mat, Black, 3-Piece Set, 60 oz. Carpet, Super Cab & SuperCrew

                  F-150 2021-2025 Kit - Floor Contour Mat, Black, 3-Piece Set, 60 oz. Carpet, Super Cab & SuperCrew

                  SKU: ML3Z1613086DB

                  $310.00

                  Shipping: Ships by May 18
                  Dealer Pickup: Not Available
                  Add to Cart
                  Yakima Awning

                  Yakima Awning

                  SKU: VKB3Z99000C38E

                  $419.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 2pc Rear Wheel Well Liners

                  F-150 2021-2025 2pc Rear Wheel Well Liners

                  SKU: RL3Z9927886B

                  $220.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Eye Bolts for T-Slot Bar 2pc Set

                  Yakima Eye Bolts for T-Slot Bar 2pc Set

                  SKU: VKB3Z99000A64A

                  $29.00

                  Shipping: Ships by May 18
                  Pickup: Free at Dealer
                  Add to Cart
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