Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Super Duty 2011-2016 Molded Splash Guards Rear Pair

                  Super Duty 2011-2016 Molded Splash Guards Rear Pair

                  SKU: BC3Z16A550BB

                  $60.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Super Duty 2011-2016 Molded Splash Guards Front Pair

                  Super Duty 2011-2016 Molded Splash Guards Front Pair

                  SKU: BC3Z16A550FA

                  $60.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2020-2025 Splash Guards Rear Pair w/Ford Oval Logo

                  Explorer 2020-2025 Splash Guards Rear Pair w/Ford Oval Logo

                  SKU: LB5Z16A550BA

                  $60.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch 2 5/16" Ball 1 1/4" Shank

                  Trailer Hitch 2 5/16" Ball 1 1/4" Shank

                  SKU: BC3Z19F503B

                  $35.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

                  Trailer Hitch Ball Mount 1 7/8" Ball 1" Shank

                  SKU: BL3Z19F503C

                  $30.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Explorer 2016-2019 Cross Bars 2pc Set

                  Explorer 2016-2019 Cross Bars 2pc Set

                  SKU: GB5Z7855100AB

                  $175.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 Styleside Molded Splash Guards Rear Pair

                  F-150 2009-2014 Styleside Molded Splash Guards Rear Pair

                  SKU: 5L3Z16A550BAA

                  $60.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2024 Black Molded Splash Guards Front Pair

                  Bronco Sport 2021-2024 Black Molded Splash Guards Front Pair

                  SKU: M1PZ16A550AA

                  $60.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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                  Explorer 2022-2025 Black Badging Ford Oval

                  Explorer 2022-2025 Black Badging Ford Oval

                  SKU: NB5Z9942528A

                  $115.00

                  Shipping: Ships by May 21
                  Pickup: Free at Dealer
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