Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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Black Flat Splash Guards Front Pair

$35.00

Trailer Hitch Ball Mount 2" Ball 1" Shank

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$30.00

Escape 2020-2022 Air Design® Rear Skid Plate Kit Exterior Trim

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Escape 2013-2019 Black Roof Rails

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Thule Force XT Large Roof Mounted Cargo Box

$749.00

Yakima Rack Mounted Medium Cargo Basket

$649.00

Tow Recovery Hook

$40.00

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Exterior

Exterior

color

brand

rack Application

price Range

Black Flat Splash Guards Front Pair

$35.00

Trailer Hitch Ball Mount 2" Ball 1" Shank

$35.00

Curt Hitch Shackle Kit

$49.00

Locking Fuel Plug

$30.00

Escape 2020-2022 Air Design® Rear Skid Plate Kit Exterior Trim

$379.00

Escape 2013-2019 Black Roof Rails

$370.00

Thule Force XT Large Roof Mounted Cargo Box

$749.00

Yakima Rack Mounted Medium Cargo Basket

$649.00

Tow Recovery Hook

$40.00