Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
The All-new Mach-1. Immaculate in Action
Now Make It Yours
Like Looking Down a Loaded Barrel
Open It Up
The Mustang Point of View
Choose your wheels
The Light Bulb With the Better Idea
The All-Powerful GT500®
Power in Your Clutch
Exhilaration Is Automatic
Go From a Whisper to a Roar
Smoke ’Em if You Got ’Em
It’s All Yours
Keep Tabs on Performance
Available Ford Safe and Smart™
Speakers That Bang
A Gripping Performance
One with the Road
Personalize Your Drive
Smoothing Out Your Ride
Stop and Be Admired
Selectable Electric Power-Assisted Steering (EPAS)
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