Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Power & Offroad
Built Ford Tough®
Capability in Command
Your Drive Mode of Choice
Increased Track Width
Raptor & Packages
3.0L EcoBoost® V6 Engine
The Off-Road Warrior
Stylish On and Off-Road
STX Appearance Package
Technology on the Move
Connected Voice With Digital Assistance
A Truckful of Tech
Towing & Payload
Power to Pull Your Weight
Trailer Brake Controller
Trailer Light Check Function
Interior & Exterior
Style With Function
Body by Design
Light Your Way
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