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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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*For more information, visit Kelley Blue Book’s KBB.com. Kelley Blue Book is a registered trademark of Kelley Blue Book Co., Inc.
**The Ford Expedition received the lowest rate of reported problems among Large SUVs in the J.D. Power 2017-2018 U.S. Initial Quality Studies of new vehicle owners’ experience with their own vehicle after 90 days of ownership. Visit jdpower.com/awards.
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EPA Est. MPG 17 city 24 hwy 2
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EPA Est. MPG 17 city 23 hwy 2
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EPA Est. MPG 17 city 24 hwy 2
View All Offers1
EPA Est. MPG 17 city 23 hwy 2
View All Offers1
EPA Est. MPG 17 city 24 hwy 2
View All Offers1
EPA Est. MPG 17 city 23 hwy 2
View All Offers*Class is Extended Utilities based on Ford segmentation.
Blue Metallic
Stone Gray
Silver Spruce
Magnetic
Ruby Red
White Platinum
Agate Black
Ingot Silver
Oxford White*
FordPass is the one-stop app that can help you move more freely throughout your day.164
Here’s how:
These are just some of the great things you can do with FordPass. If you haven’t already, download the FordPass app on the App Store167 or get it on Google Play.167
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*FordPass Connect includes complimentary 1-year subscription for remote features, excluding Wi-Fi hotspot, and starts with vehicle sale date. Subscription is subject to compatible 4G network availability. Evolving technology/cellular networks may affect future functionality. Certain restrictions, 3rd-party terms, or message/data rates may apply.
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