Support>SYNC>SYNC with MyFord Touch>Why am I getting a "Navigation SD Card Fault" message on SYNC with MyFord Touch?

Why am I getting a "Navigation SD Card Fault" message on SYNC®* with MyFord Touch®?

SYNC with MyFord Touch, when equipped with navigation system, uses an SD card that contains the map data. If the card gets dislodged from the SD card slot, you will get an error message like the one shown below.

Navigation SD Card fault on SYNC with MyFord Touch

Note: The location of the SD card slot varies by vehicle year and model and is available in your Owner's Manual.

  • If accessing an online PDF manual, use the search feature of your reader (often the key combination of Ctrl + F) and input "SD card."
  • If accessing an HTML version of your manual, use the search bar at the top of the screen.

If you've lost your navigation functions, try the troubleshooting steps below:

  1. Remove and reinsert the SD card.
    1. Turn off your vehicle.
    2. Push and release the SD card to remove it. 
    3. Insert the SD card back into the slot and make sure it clicks into place.
    4. Start your vehicle.
  2. If the above steps do not work, perform a master reset. Important: A master reset will erase all stored data, such as call history, text messages, and previously paired phones. 
    1. Ensure your vehicle is on and in Park (P), in a well-ventilated area.
    2. Press the Gear icon at the bottom of your vehicle's SYNC screen.
    3. Press Settings.
    4. Select System.
    5. Scroll down and press Master Reset. A warning screen will pop up.
    6. Disconnect all USB devices, Bluetooth®** devices, and any SD cards.
    7. Press Yes to continue. You will go through a series of blank screens and messages. The Master Reset is complete once the home screen reappears.

Note: If you are still experiencing issues, visit the Ford Navigation Support Center website or call 866-351-7609 for assistance.

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.  (If also using Bluetooth logos, use the following: The Bluetooth work mark and logos are trademarks of the Bluetooth SIG, Inc.)