I am having issues with SYNC®* updates. What do I do?

If you encounter an error while installing the SYNC software update, verify the following:

For additional troubleshooting tips, please select from the errors listed below:

If you are still experiencing issues, contact Ford Motor Company at 800-392-3673 for additional assistance.

Additional Topics

My phone is not pairing. What do I do?
I am unable to download my contacts. What do I do?
I am having issues with text messaging. What do I do?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

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