Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
If you receive error messages or encounter other issues while attempting to install navigation updates on your SYNC®* 3 system, use the information in this article to help with troubleshooting.
Select the error or symptom you are experiencing from the drop-down options below to find possible solutions.
The Navigation map update requires a SYNC update before installation.
Update your system to the latest SYNC version via Wi-Fi® or a USB drive and install the Navigation map update again.
If your vehicle shows Software version 3.0, and you are still experiencing issues, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673. See the What SYNC version do I have in my vehicle? topic to learn how to find your SYNC software version.
Your vehicle's SYNC Software may not be the latest version. Verify that SYNC is the latest version.
Update the SYNC software, and try installing the Navigation update again.
If your vehicle has the latest SYNC version installed, and you are still experiencing issues, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
The SYNC module has been replaced recently in your vehicle and the Map License file is incorrect. For assistance, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
Find your SYNC 3 software version:
When you find that the license file is missing:
If the file is not missing but appears with a number in parentheses, such as JR3T-14G424-CK (1).TAR.GZ or 4U5T-14G424-CH (1).TAR.GZ, rename the file by removing the space, parentheses, and number.
If the above steps do not resolve the issue, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
If you receive this error, the USB drive, also known as a thumb or flash drive, is still inserted into your vehicle's SYNC system after the installation is completed.
To clear this error:
If the map version matches the one you installed and Navigation voice commands are working, the issue has been resolved. If the map version is not the latest version or Navigation voice commands are not working:
If you are still experiencing issues, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
Some applications are installed and pending and need to be activated.
To clear this error:
If the map version matches the one you installed and Navigation voice commands are working, the issue has been resolved. If the map version is not the latest version or Navigation voice commands are not working:
If the master reset does not resolve the issue, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
This usually happens due to space limitations in your SYNC system.
Perform a factory or master reset, and try the update again.
If this does not work, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
This usually happens due to a corrupted file on the USB drive, also known as a flash or thumb drive.
To fix this:
If this does not work, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
Something went wrong while performing the map update, or it was interrupted unexpectedly.
Contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
Update your system to the latest SYNC version.
If the ESN still does not display, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
Contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.
How do I perform a SYNC Navigation map update?
*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
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