The Ford Power Promise™ is our commitment to electric vehicle (EV) confidence from day one. That starts with supporting you from the moment you take ownership and everywhere you go. Find answers to frequently asked questions (FAQs) and check out how we keep you charging forward.
Home Charging | 24/7 Live Support | On-the-Road Charging | Battery Confidence | Additional Owner Benefits
Charging up at home has never been easier. When you buy or lease your new Ford all-electric vehicle, you will receive a complimentary charger and standard installation.*
Charging on the go is easy with the Ford App‡ and the BlueOval™ Charge Network‡‡. Get started, and you can find charging stations, pay-as-you-go, use Plug & Charge with Tesla Superchargers, and more.
Your electric vehicle journey is backed by a high-voltage battery warranty and the continued support you need to keep your battery healthy.
The high-voltage battery and eDrive systems are covered for eight years or 100,000 miles, whichever comes first.a Check your Owner’s Manual for more details about which components are covered under warranty.
There are numerous benefits to owning a Ford electric vehicle, including potential cost savings, personalized services, and expert care you can trust.
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*Must purchase or lease a new 2025 or 2026 Mustang Mach-E, from a participating Ford dealer between 7/7/2026 and 07/31/2026 to be eligible to receive (a) one (1) complimentary home charge station with complimentary standard installation (excludes permitting costs and fees, if applicable); or (b) $2,000 bonus cash. Home charge station model and brand may vary based on availability. Offer not available to fleet or commercial customers. Complimentary home installation must be completed through Qmerit Electrification LLC. Installation exclusions apply. Must take retail delivery from an authorized Ford dealer’s stock by 9/30/2026. No trade-in required. See your Ford dealer for details, terms and the most current inventory status.
**Available only for Ford F-150® Lightning® and Mustang Mach-E® vehicle owners. Message and data rates may apply. By texting, you agree to receive text messages. Text HELP for information. Text STOP to cancel. Privacy policy at www.ford.com/help/privacy/. Customer must agree to the Ford Electric Vehicle 24/7 Live Support Service Terms and opt in to phone and text communications for 24/7 Live Support and proactive charging support. Not available on select holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving Day, and Christmas Day.
†Message and Data Rates May Apply. By texting, you agree to receive text messages. Text HELP for information. Text STOP to cancel. Privacy Policy at www.ford.com/help/privacy/. Customer must agree to Ford’s Electric Vehicle 24/7 Live Support Service terms and opt-in to phone and text communications for 24/7 Live Support and proactive charging support.
††Roadside Assistance is a complimentary offering to all Ford Owners for up to 5 years or 60,000 miles (from the date of sale), whichever occurs first. For all-electric vehicles beyond 50 miles, your vehicle will be taken to the closest public charger or Ford EV-certified dealer. Ford reserves the right to change program details without obligations.
‡The Ford app®, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
‡‡Based on original equipment manufacturers (OEM) / automotive manufacturers that sell all-electric vehicles and have active charging networks. Department of Energy data as of January 15, 2024 used. Numbers subject to change. The Ford app®, compatible with select smartphone platforms, is available via download. Message and data rates may apply.
aSee your dealer and the Battery Electric Vehicle Warranty Guide for limited warranty details.
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