What is the Ford Connectivity Package?

The Ford Connectivity Package enhances your driving experience by offering unparalleled convenience, productivity, and connectivity on the road. You will enjoy reliable Wi-Fi for all of your other devices, ensuring you are always connected. The package eliminates distractions with hands-free voice assistance for calls and texts, so you can focus on driving. 

Access your favorite apps and stay organized effortlessly, with everything you need right at your fingertips. Upgrade with Ford Connectivity and experience a seamless blend of connectivity and ease while you are on the go.

Ford Rewards members can now use their points toward a subscription to the Ford Connectivity Package.

• You can redeem points only on the first/initial transaction of the subscription.
• You will earn points on each Ford Connectivity Package subscription transaction. For example, every month for a monthly subscription.

Yes, there is a one-year complimentary trial period for the Ford Connectivity Package. You have through the first year of the vehicle's WSD to activate the trial. This trial year begins upon activation. Activation requires credit card authorization and auto-renewal. Auto-renewal can be canceled at any time.

We apologize, but the one-time seven-year package is tied to the vehicle and cannot be refunded. However, if needed, certain features of the package can be toggled off to better suit your preferences.

You will need to renew the Ford Connectivity Package after the complimentary trial with the annual subscription plan.

Auto-renewal requires credit card authorization and consent to activate the renewal process. If you opt for the one-time payment of $745 at order or point of sale, no further renewals are needed.

You will receive a reminder before your package needs to be renewed if you have authorized auto-renewal with your credit card. The renewal process will be automatic if your payment information is current.

FordPay does a preauthorized transaction with your bank when you enter your credit card information. This is shown as a pending transaction for a few days, but you will not be charged.

At the end of the one-year trial, an attempt will be made to process the transaction; if it fails, the subscription will be canceled the following day. You will receive an email notification about the payment failure, and you will need to update your payment method and resubscribe to continue the service.

1. Visit the Connected Services website or select the Connected Services tile in the Ford app, which will take you to the website.
2. Choose the tile of the active subscription you want to update your card information for.
3. Select Update Card and update your card information.

If you pre-ordered the vehicle and signed up for the complimentary trial via the e-commerce journey, the trial for the Ford Connectivity Package starts from the vehicle's WSD but is activated by modem authorization, as some features require this authorization to function. 

If you did not pre-order, the trial begins on the initiation date through the Ford app, the Ford website, or Connected Services after vehicle delivery. The trial must be initiated within the first year from the modem authorization date and can be re-activated within the trial period from the initial activation, though the trial clock continues to run without pause.

Trial Period

When a vehicle is sold, a factory reset will be completed, and your subscription will be canceled within 14 days. The new customer can reauthorize the modem and reactivate the trial for the remainder of the one-year trial duration from the initial activation start date.

Annual Subscription

When a vehicle is sold, a factory reset will be completed, and your subscription will be canceled within 14 days.

One-Time Purchase

When a vehicle is sold, a factory reset will be completed. The Ford Connectivity Package will still be available on the vehicle until a minimum of seven years from the vehicle's WSD. The new customer must add the VIN to their Ford app and authorize the modem to gain access to all the features. 

If you perform a factory reset, you have 14 days to re-authorize the modem using the Ford app before the trial or subscription cancellation. 

If you remove the VIN from the Ford app, the trial or subscription will be immediately canceled.  

The trial can be activated by the new owner within a year of the vehicle's WSD.

For 2025 model-year Ford Mustang Mach-E vehicles, you can still enjoy Connected Navigation for the remaining two years of the three-year complimentary trial included with your purchase, but you will not be able to enjoy and utilize the other services within the Ford Connectivity Package. At year four, you will need to purchase the Connectivity Package to continue to enjoy Connected Navigation.