Roadside Assistance for Electric Vehicles
Peace of Mind, All the Time
Your Ford vehicle’s touchscreen and your FordPass® App* give you real-time information about your Ford vehicle’s battery range, alerts you when the battery is low, lets you know the distance to empty and where you can find the closest charging stations. But if you ever run out of charge on the road, we’re here to help.
Call 1-800-241-3673 or use your FordPass App to request Ford Roadside Assistance,** and we’ll tow your vehicle to one of three locations of your choice within 35 miles:
- A public charging station
- Your home residence
- A Ford EV-certified dealer within the U.S. market
If you’re more than 35 miles from home, Roadside Assistance will tow your all-electric vehicle to the nearest charge station or Ford EV-certified dealer. This service comes with the purchase of your Ford electric vehicle and is good for the first five years or 60,000 miles, whichever comes first.
Roadside Assistance While Towing
If you need Roadside Assistance while towing, Ford covers up to $200 to tow both the disabled vehicle and whatever you’re towing (as long as it's not livestock or flammable) to a secure location.
Winch out coverage is also available, as long as whatever you’re towing is not in standing water and is within 100 ft. (or 30 meters) from a paved or county-maintained surface.
We never want you to worry while you’re on the road, which is why Roadside Assistance offers these additional services:
- Lock-out assistance: if you’re ever locked out of your vehicle, we’ll get you back in
- 12V-battery jump start: we’ll jump-start your starter battery if it loses its charge, and if we can’t jump your battery, we’ll tow your vehicle to the nearest Ford Dealership
- Cash back: we’ll reimburse you for tows not requested through Roadside Assistance
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What is a Ford Connected Charge Station?
What is the FordPass Charging Network?
*FordPass Connect, the FordPass App and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.
**Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change service details without obligations.