Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2022 Maverick
More Vehicle Topics

2022 Ford Maverick

More Vehicle Topics Video Library

Ford Maverick Livestream

Ford Maverick Livestream

When To Use Low MODE, Grade Assist And Hill Descent CONTROL™

When To Use Low MODE, Grade Assist And Hill Descent CONTROL™

Adjusting Trailer Brake Controller

Adjusting Trailer Brake Controller

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Introducing The FLEXBED™

Connect To The 8" Touchscreen

Connect To The 8" Touchscreen

Ford Maverick Livestream

Ford Maverick Livestream

When To Use Low MODE, Grade Assist And Hill Descent CONTROL™

When To Use Low MODE, Grade Assist And Hill Descent CONTROL™

Adjusting Trailer Brake Controller

Adjusting Trailer Brake Controller

Introducing The FLEXBED™

Introducing The FLEXBED™

Connect To The 8" Touchscreen

Connect To The 8" Touchscreen

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Getting To Know Your Center Console

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Towing Capabilities

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Navigation

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Tailgate TIE-DOWNS

Selectable Drive Modes

Selectable Drive Modes

Using Easy FUEL® Funnel

Using Easy FUEL® Funnel

The Payload Capacity On Maverick

The Payload Capacity On Maverick

The Difference Between Payload And TOWING

The Difference Between Payload And TOWING

How To Get The Most Out Of Maverick

How To Get The Most Out Of Maverick

Setting Climate Controls During Remote Start

Setting Climate Controls During Remote Start

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2022 Ford Maverick How-To & Info Videos | Ford Owner Support