Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ranger 2019-2023 Console Vault Floor Vehicle Safe

                  Ranger 2019-2023 Console Vault Floor Vehicle Safe

                  SKU: VKB3Z9906202B

                  $459.00

                  Shipping: Ships by Aug 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Ranger 2019-2023 Gatorback Black Splash Guards Front Pair

                  Ranger 2019-2023 Gatorback Black Splash Guards Front Pair

                  SKU: VKB3Z16A550A

                  $339.00

                  Shipping: Ships by Aug 20
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2009-2014 Black Trailer Hitch Assembly 2" Receiver

                  F-150 2009-2014 Black Trailer Hitch Assembly 2" Receiver

                  SKU: CL3Z19D520A

                  $390.00

                  Shipping: Ships by Aug 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  Yakima Rack Mounted Stand Up Paddleboard Carrier

                  SKU: VKB3Z7855100H

                  $399.00

                  Shipping: Ships by Aug 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2024-2025 Air Design® Dark Matter Gray Quarter Window Scoop Kit (Coupe)

                  Mustang 2024-2025 Air Design® Dark Matter Gray Quarter Window Scoop Kit (Coupe)

                  SKU: VPR3Z63280B10AJ

                  $359.00

                  Shipping: Ships by Aug 20
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2015-2017 Chrome Manual Tailgate Latch Trim Handle & Bezel

                  F-150 2015-2017 Chrome Manual Tailgate Latch Trim Handle & Bezel

                  SKU: VFL3Z1522404C

                  $49.00

                  Shipping: Ships by Aug 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2022-2023 Air Design® Grabber Blue Metallic Side Scoop

                  Mustang 2022-2023 Air Design® Grabber Blue Metallic Side Scoop

                  SKU: VKR3Z63279D36AC

                  $269.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Escape 2023-2025 Paint Protection Film Kit

                  Escape 2023-2025 Paint Protection Film Kit

                  SKU: VPL8Z2120000A

                  $329.00

                  Shipping: Ships by Aug 20
                  Pickup: Free at Dealer
                  Add to Cart
                  Flat Splash Guards Rear Pair

                  Flat Splash Guards Rear Pair

                  SKU: XF2Z16A550AC

                  $35.00

                  Shipping: Ships by Aug 20
                  Pickup: Free at Dealer
                  Add to Cart
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