Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  F-150 2015-2025 Undercover Right Hand Side Pivot Storage Box

                  F-150 2015-2025 Undercover Right Hand Side Pivot Storage Box

                  SKU: VFL3Z17N004E

                  $239.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
                  Add to Cart
                  NOCO GB-150 Battery Jump Start Pack

                  NOCO GB-150 Battery Jump Start Pack

                  SKU: VJL3Z10A765CS

                  $389.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Super Duty 2020-2022 Front Molded Splash Guards for SRW and 4x2 DRW Vehicles w/o Wheel-Lip Moldings, with Ford Oval Logo

                  Super Duty 2020-2022 Front Molded Splash Guards for SRW and 4x2 DRW Vehicles w/o Wheel-Lip Moldings, with Ford Oval Logo

                  SKU: HC3Z16A550AC

                  $60.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Gunmetal Platinum Lettering Tailgate Badge

                  F-150 2021-2025 Gunmetal Platinum Lettering Tailgate Badge

                  SKU: VML3Z9942528C

                  $129.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

                  Console Vault Vehicle Safe for Base Seat Console, Split Bench Front Seat, 2015-2025.

                  SKU: VFL3Z2806202C

                  $329.00

                  Shipping: Ships by May 12
                  Pickup: Free at Dealer
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                  Bronco 2021-2024 UVS100 Custom Sunscreen

                  Bronco 2021-2024 UVS100 Custom Sunscreen

                  SKU: VM2DZ78519A02A

                  $109.00

                  Shipping: Ships by May 12
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                  Mustang 2008-2014 Flat Splash Guards Rear Pair

                  SKU: F6ZZ16A550BA

                  $35.00

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                  Super Duty 2017-2022 Black Hood Deflector

                  Super Duty 2017-2022 Black Hood Deflector

                  SKU: HC3Z16C900C

                  $225.00

                  Shipping: Ships by May 12
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