Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Cobra Jet 2014 High Performance Intercooler Pump Kit

                  Mustang Cobra Jet 2014 High Performance Intercooler Pump Kit

                  SKU: M8501M58

                  $415.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Racing Shift Knob 6-Speed

                  Ford Racing Shift Knob 6-Speed

                  SKU: M7213M8

                  $110.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  TREMEC TKX-600 5 SPEED TRANSMISSION .68 OVERDRIVE

                  TREMEC TKX-600 5 SPEED TRANSMISSION .68 OVERDRIVE

                  SKU: M7003TKX68

                  $3,495.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG 5.0L SPORT ACTIVE CAT-BACK - CHROME TIP

                  2024-2025 MUSTANG 5.0L SPORT ACTIVE CAT-BACK - CHROME TIP

                  SKU: M5200M5SC

                  $3,000.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang GT 2015-2017 5.0L Touring Muffler Kit with Chrome Tips

                  Mustang GT 2015-2017 5.0L Touring Muffler Kit with Chrome Tips

                  SKU: M5230M8TC

                  $1,075.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Set

                  Mustang 1996-1998 Ford Racing 9mm Spark Plug Wire Set

                  SKU: M12259R462

                  $110.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 1985-2014 8.8" Ring and Pinion Installation Kit

                  Mustang 1985-2014 8.8" Ring and Pinion Installation Kit

                  SKU: M4210A

                  $62.00

                  Shipping: Ships by Jun 12
                  Pickup: Free at Dealer
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                  Mustang 1985-1993 A/C Eliminator Kit

                  Mustang 1985-1993 A/C Eliminator Kit

                  SKU: M8511A50

                  $115.00

                  Shipping: Ships by Jun 12
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                  FP350S EPAS STEERING RACK

                  FP350S EPAS STEERING RACK

                  SKU: M3504FP350S

                  $875.00

                  Shipping: More inventory coming soon
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