Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Cross Bars 2pc Set

                  Cross Bars 2pc Set

                  SKU: JL1Z7855100AB

                  $175.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 2021-2025 Tailgate Viscous Dampening Cartridge

                  F-150 2021-2025 Tailgate Viscous Dampening Cartridge

                  SKU: ML3Z5D008C

                  $100.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
                  Add to Cart
                  F-150 SuperCrew 2015-2025 4pc Black Carpet Floor Mat Set

                  F-150 SuperCrew 2015-2025 4pc Black Carpet Floor Mat Set

                  SKU: JL3Z1613086AD

                  $125.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 Aeroskin II Textured Hood Deflector

                  Bronco Sport 2021-2025 Aeroskin II Textured Hood Deflector

                  SKU: VM1PZ16C900B

                  $99.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Black Molded Splash Guards Rear Pair

                  F-150 2021-2025 Black Molded Splash Guards Rear Pair

                  SKU: ML3Z16A550BA

                  $60.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Carbon Black Molded Splash Guards Front Pair

                  F-150 2021-2025 Carbon Black Molded Splash Guards Front Pair

                  SKU: ML3Z16A550AA

                  $60.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  Expedition 2020-2024 Cargo Area Protector for Non EL

                  Expedition 2020-2024 Cargo Area Protector for Non EL

                  SKU: LL1Z6111600AA

                  $170.00

                  Shipping: Ships by Jun 4
                  Pickup: Free at Dealer
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                  F-150 2021-2025 Smoke Hood Deflector

                  F-150 2021-2025 Smoke Hood Deflector

                  SKU: ML3Z16C900A

                  $115.00

                  Shipping: Ships by Jun 4
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                  Bronco 2021-2025 Aeroskin II Black Textured Trail-Armor Hood Deflector

                  Bronco 2021-2025 Aeroskin II Black Textured Trail-Armor Hood Deflector

                  SKU: VM2DZ16C900B

                  $89.00

                  Shipping: Ships by Jun 4
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