Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Racing Shift Knob 6-Speed

                  Ford Racing Shift Knob 6-Speed

                  SKU: M7213M8

                  $110.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  5.0L GEN 4 MUSTANG CRATE ENGINE W/ FLYWHEEL

                  5.0L GEN 4 MUSTANG CRATE ENGINE W/ FLYWHEEL

                  SKU: M6007M50D

                  $12,650.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 1985-1993 A/C Eliminator Kit

                  Mustang 1985-1993 A/C Eliminator Kit

                  SKU: M8511A50

                  $115.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  TREMEC TKX-600 5 SPEED TRANSMISSION .68 OVERDRIVE

                  TREMEC TKX-600 5 SPEED TRANSMISSION .68 OVERDRIVE

                  SKU: M7003TKX68

                  $3,495.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Bronco Tube Door Shims

                  Bronco Tube Door Shims

                  SKU: M19008BTDS

                  $35.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  2024-2025 MUSTANG 5.0L SPORT ACTIVE CAT-BACK - CHROME TIP

                  2024-2025 MUSTANG 5.0L SPORT ACTIVE CAT-BACK - CHROME TIP

                  SKU: M5200M5SC

                  $3,000.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2005-2008 3V Cold Spark Plug

                  Mustang 2005-2008 3V Cold Spark Plug

                  SKU: M124053V0A

                  $150.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  Mustang 2011-2021 Aluminum Manual Transmission Pedal Kit

                  SKU: M2301BM

                  $115.00

                  Shipping: Ships by Jun 23
                  Pickup: Free at Dealer
                  Add to Cart
                  FP350S EPAS STEERING RACK

                  FP350S EPAS STEERING RACK

                  SKU: M3504FP350S

                  $875.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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