Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang 2015-2021 87mm Throttle Body Adaptor

                  Mustang 2015-2021 87mm Throttle Body Adaptor

                  SKU: M9474M5087

                  $120.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang GT350 2015-2021 Throttle Body 87mm

                  Mustang GT350 2015-2021 Throttle Body 87mm

                  SKU: M9926M52

                  $270.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang 2018-2023 GEN 3 5.0 Coyote Intake Manifold

                  Mustang 2018-2023 GEN 3 5.0 Coyote Intake Manifold

                  SKU: M9424M50C

                  $480.00

                  Shipping: More inventory coming soon
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                  Mustang 2015-2017 2.3L EcoBoost Performance Calibration Kit

                  Mustang 2015-2017 2.3L EcoBoost Performance Calibration Kit

                  SKU: M9603M4

                  $500.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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                  Mustang Shelby GT350 2015-2020 Air Filter

                  Mustang Shelby GT350 2015-2020 Air Filter

                  SKU: M9601G

                  $115.00

                  Shipping: Ships by May 5
                  Pickup: Free at Dealer
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