Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Perimeter Plus Vehicle Security System

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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Thule Stand-Up Paddleboard Carrier for Roof Racks

                  Thule Stand-Up Paddleboard Carrier for Roof Racks

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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Off-Road Pair of Recovery Boards

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                  SKU: M1820FPRB

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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  SKU: M15200RUN

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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Performance 5.0 Smart Battery Charger & Maintainer

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                  $125.00

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                  Powered by Ford Classic Fender Badge

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                  $155.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  WARN Epic D-Ring Shackle

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                  SKU: M1830EDS

                  $65.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Remote Start System Bi-Directional Antenna Kit

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                  SKU: DL3Z15603C

                  $80.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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