Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Yakima Rack Mounted Lockable Cargo Box

                  Yakima Rack Mounted Lockable Cargo Box

                  SKU: VKB3Z7855100FB

                  $769.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Overland Exterior Area Lighting and Speaker

                  Overland Exterior Area Lighting and Speaker

                  SKU: VNL1Z18D906A

                  $549.00

                  Shipping: Ships by May 6
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                  Remote Start System 2-Button Fob with Confirmation

                  Remote Start System 2-Button Fob with Confirmation

                  SKU: JS7Z15K601B

                  $120.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Transit Connect LWB 2014-2018 Cargo Area Liner

                  Transit Connect LWB 2014-2018 Cargo Area Liner

                  SKU: ET1Z6111600BA

                  $170.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Transit Connect SWB Wagon 2014-2023 Side Window Air Deflectors 4-Piece Set

                  Transit Connect SWB Wagon 2014-2023 Side Window Air Deflectors 4-Piece Set

                  SKU: VGT1Z18246A

                  $89.00

                  Shipping: Ships by May 6
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                  Mustang 1979-2021 Friction Modifier for Clutch Type Limited Slip Differentials

                  Mustang 1979-2021 Friction Modifier for Clutch Type Limited Slip Differentials

                  SKU: M19546A12

                  $155.00

                  Shipping: Ships by May 6
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