Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Thule Hitch Mounted Tilting Bike Carrier

                  Thule Hitch Mounted Tilting Bike Carrier

                  SKU: VPL2Z7855100A

                  $869.00

                  Shipping: Ships by Jul 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Trailer Tow Wiring Kit

                  Trailer Tow Wiring Kit

                  SKU: FT1Z15A416A

                  $140.00

                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 w/ A/C 4pc Black Carpet Floor Mat Set

                  Transit Connect 2014-2023 w/ A/C 4pc Black Carpet Floor Mat Set

                  SKU: ET1Z1713300DA

                  $125.00

                  Shipping: Ships by Jul 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 2pc Black Carpet Front Floor Mat Set

                  Transit Connect 2014-2023 2pc Black Carpet Front Floor Mat Set

                  SKU: ET1Z1713086BA

                  $110.00

                  Shipping: Ships by Jul 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Canoe Carrier for Roof Racks

                  Thule Canoe Carrier for Roof Racks

                  SKU: VKB3Z7855100W

                  $199.00

                  Shipping: Ships by Jul 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect Wagon 2014-2023 Thule Cross Bar Kit for Van Only

                  Transit Connect Wagon 2014-2023 Thule Cross Bar Kit for Van Only

                  SKU: VET1Z9955100A

                  $769.00

                  Shipping: Ships by Jul 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect 2014-2023 Thule Cross Bar Kit for Transit Connect WAGON Models w/Roof Side Rails

                  Transit Connect 2014-2023 Thule Cross Bar Kit for Transit Connect WAGON Models w/Roof Side Rails

                  SKU: VDT1Z9955100A

                  $609.00

                  Shipping: Ships by Jul 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by Jul 7
                  Pickup: Free at Dealer
                  Add to Cart
                  Transit Connect LWB 2014-2018 Cargo Area Liner

                  Transit Connect LWB 2014-2018 Cargo Area Liner

                  SKU: ET1Z6111600BA

                  $170.00

                  Shipping: Ships by Jul 7
                  Pickup: Free at Dealer
                  Add to Cart
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