Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ash Cup Coin Holder Kit w/o Lighter Element

                  Ash Cup Coin Holder Kit w/o Lighter Element

                  SKU: 5L8Z7804810AAA

                  $35.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Indoor Blue Full Car Cover for Exposed Carbon Fiber GT4 Track Wing

                  Mustang GT500 2020-2022 Indoor Blue Full Car Cover for Exposed Carbon Fiber GT4 Track Wing

                  SKU: VLR3Z19A412G

                  $299.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Indoor Black Full Car Cover for Large Wing Models

                  Mustang GT500 2020-2022 Indoor Black Full Car Cover for Large Wing Models

                  SKU: VLR3Z19A412K

                  $299.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Indoor Gray Full Car Cover for Small Wing Models

                  Mustang GT500 2020-2022 Indoor Gray Full Car Cover for Small Wing Models

                  SKU: VLR3Z19A412D

                  $299.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT500 2020-2022 Indoor Grey Full Car Cover for Large Wing Models

                  Mustang GT500 2020-2022 Indoor Grey Full Car Cover for Large Wing Models

                  SKU: VLR3Z19A412J

                  $299.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Noah Style Convertible Full Vehicle Cover

                  Mustang 2015-2023 Noah Style Convertible Full Vehicle Cover

                  SKU: VFR3Z19A412D

                  $289.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2020-2023 Air Design® Lucid Red Quarter Window Louvers

                  Mustang 2020-2023 Air Design® Lucid Red Quarter Window Louvers

                  SKU: VKR3Z63280B10CD

                  $269.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
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                  Mustang 2017-2023 Air Design® Oxford White Side Quarter Window Scoop

                  Mustang 2017-2023 Air Design® Oxford White Side Quarter Window Scoop

                  SKU: VHR3Z63280B10AH

                  $269.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2021-2023 Red & White Full Vehicle Cover for High Wing Models

                  Mustang 2021-2023 Red & White Full Vehicle Cover for High Wing Models

                  SKU: VMR3Z19A412F

                  $299.00

                  Shipping: Ships by May 19
                  Pickup: Free at Dealer
                  Add to Cart
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