Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD TOTAL CARE CLEANING KIT

                  FORD TOTAL CARE CLEANING KIT

                  SKU: MFPPCLEAN3

                  $160.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Ford Performance EZ-Up Tent Side Walls 10'

                  Ford Performance EZ-Up Tent Side Walls 10'

                  SKU: M1827W10A

                  $245.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Coupe 2015-2023 Ford Performance Car Cover

                  Mustang Coupe 2015-2023 Ford Performance Car Cover

                  SKU: M19412M8FP

                  $495.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2023 Track Lowering Spring Kit

                  Mustang 2015-2023 Track Lowering Spring Kit

                  SKU: M5300YA

                  $350.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2.3L EcoBoost Oil-Air Separator LH

                  Mustang 2.3L EcoBoost Oil-Air Separator LH

                  SKU: M6766A23

                  $275.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  2015-2025 MUSTANG FRONT STRUT MOUNT - ADJ CAMBER

                  2015-2025 MUSTANG FRONT STRUT MOUNT - ADJ CAMBER

                  SKU: M18183MDH

                  $420.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT350 2015-2021 Throttle Body 87mm

                  Mustang GT350 2015-2021 Throttle Body 87mm

                  SKU: M9926M52

                  $295.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2015-2021 IRS Super 8.8 Inch Ring and Pinion Set - 3.55 Ratio

                  Mustang 2015-2021 IRS Super 8.8 Inch Ring and Pinion Set - 3.55 Ratio

                  SKU: M420988355A

                  $295.00

                  Shipping: Ships by Jun 21
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang 2011-2020 5.0L Coyote Lash Adjuster Assembly Kit

                  Mustang 2011-2020 5.0L Coyote Lash Adjuster Assembly Kit

                  SKU: M6500M50

                  $415.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
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