Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  FORD PERFORMANCE BY FACTOR 55 Red ULTRAHOOK

                  SKU: M1821UHR

                  $295.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang GT 2005-2014 Coupe Street Lowering Springs

                  Mustang GT 2005-2014 Coupe Street Lowering Springs

                  SKU: M5300KA

                  $310.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang Shelby GT500 2007-2014 Springs

                  Mustang Shelby GT500 2007-2014 Springs

                  SKU: M5300L

                  $335.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
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                  Mustang Shelby GT500 2007-2012 Intercooler Pump

                  Mustang Shelby GT500 2007-2012 Intercooler Pump

                  SKU: M8501MSVT

                  $235.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 2011-2012 Front Lower Fascia w/ Fog Lamps

                  Mustang 2011-2012 Front Lower Fascia w/ Fog Lamps

                  SKU: BR3Z15200AA

                  $435.00

                  Pickup Required
                  Pickup: Free at Dealer
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                  Commercial Use Roadside Assistance Kit with Ford Logo

                  Commercial Use Roadside Assistance Kit with Ford Logo

                  SKU: VJL3Z19F515BA

                  $219.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Interior Light Kit

                  Interior Light Kit

                  SKU: CL8Z13E700AA

                  $315.00

                  Shipping: Ships by May 17
                  Pickup: Free at Dealer
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                  Mustang 2011-2012 Front Lower Fascia w/o Fog Lights

                  Mustang 2011-2012 Front Lower Fascia w/o Fog Lights

                  SKU: BR3Z17626AB

                  $315.00

                  Pickup Required
                  Pickup: Free at Dealer
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