Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Ford Performance by ARB Digital Tire Inflator

                  Ford Performance by ARB Digital Tire Inflator

                  SKU: M1830AIR

                  $80.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Ford Performance by ARB Tire Pressure Gauge

                  Ford Performance by ARB Tire Pressure Gauge

                  SKU: M1830TP

                  $45.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Ford Soft Sided Folding Cargo Organizer

                  Ford Soft Sided Folding Cargo Organizer

                  SKU: HE5Z78115A00C

                  $90.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  2005-2014 1/2"-20 MUSTANG OPEN LUG NUT KIT

                  2005-2014 1/2"-20 MUSTANG OPEN LUG NUT KIT

                  SKU: M1012H

                  $14.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Mustang 1996-2010 A/C Eliminator Kit

                  Mustang 1996-2010 A/C Eliminator Kit

                  SKU: M19216D46

                  $88.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Mustang 2005-2014 Caster and Camber Alignment Eccentric Bolt Kit

                  Mustang 2005-2014 Caster and Camber Alignment Eccentric Bolt Kit

                  SKU: M3B236A

                  $62.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Mustang 2005-2023 White Ford Performance Windshield Banner

                  Mustang 2005-2023 White Ford Performance Windshield Banner

                  SKU: M1820MB

                  $45.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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                  Ford Performance License Plate Frame-Brushed Stainless Steel

                  Ford Performance License Plate Frame-Brushed Stainless Steel

                  SKU: M1828SS304C

                  $40.00

                  Shipping: Ships by May 7
                  Pickup: Free at Dealer
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