Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Mustang Mach-E 2021-2025 Paint Protection Film Kit

                  Mustang Mach-E 2021-2025 Paint Protection Film Kit

                  SKU: VLK9Z2120000AB

                  $399.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Console Vault Vehicle Safe

                  Mustang Mach-E 2021-2025 Console Vault Vehicle Safe

                  SKU: VPK9Z5806202A

                  $349.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Napier Sportz SUV Tent

                  Napier Sportz SUV Tent

                  SKU: VAT4Z99000C38A

                  $429.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Off-Road Assistance Kit With Ford Logo

                  Off-Road Assistance Kit With Ford Logo

                  SKU: VNK4Z19F515A

                  $199.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Air Design® Satin Black Lower Side Rocker Panel Molding Kit for GT, Select, and Premium Models

                  Mustang Mach-E 2021-2025 Air Design® Satin Black Lower Side Rocker Panel Molding Kit for GT, Select, and Premium Models

                  SKU: VPK9Z7020000B

                  $569.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E/eTransit Mobile Power Charging Cord

                  Mustang Mach-E/eTransit Mobile Power Charging Cord

                  SKU: LJ9Z10C830DC

                  $495.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Mustang Mach-E 2021-2025 Air Design® Satin Black Front Splitter

                  Mustang Mach-E 2021-2025 Air Design® Satin Black Front Splitter

                  SKU: VPK9Z17626B

                  $439.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Thule Rack Mounted Cargo Basket with Net

                  Thule Rack Mounted Cargo Basket with Net

                  SKU: VJT4Z7855100C

                  $599.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
                  Portable Mini Fridge Freezer

                  Portable Mini Fridge Freezer

                  SKU: VLL3Z19J316A

                  $759.00

                  Shipping: Ships by Jun 24
                  Pickup: Free at Dealer
                  Add to Cart
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