Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  commodities in range $0 - $50 (26)

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                  70 results

                  price Range:

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                  price Range:

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                  price Range:

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                  Lastik Envelope Style Cargo Net

                  Lastik Envelope Style Cargo Net

                  SKU: VAA6Z54550A66A

                  $39.00

                  Shipping: Ships by Aug 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Locking Fuel Plug

                  Locking Fuel Plug

                  SKU: 8U5Z9C268B

                  $30.00

                  Shipping: Ships by Aug 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 4Dr Cargo Area Liner

                  Focus 2012-2018 4Dr Cargo Area Liner

                  SKU: CM5Z6111600EA

                  $130.00

                  Shipping: Ships by Aug 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

                  Focus 2015-2018 Black 4pc All Weather Rubber Floor Mats

                  SKU: DM5Z5413300AC

                  $140.00

                  Shipping: Ships by Aug 4
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 Matte Black Lower Blade Body Side Stripe Kit

                  Focus 2012-2018 Matte Black Lower Blade Body Side Stripe Kit

                  SKU: VGM5Z6320000A

                  $109.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2015-2018 Matte Black Over The Top Dual Stripe Kit

                  Focus 2015-2018 Matte Black Over The Top Dual Stripe Kit

                  SKU: VGM5Z6320000C

                  $359.00

                  Shipping: More inventory coming soon
                  Pickup: Free at Dealer
                  Add to Cart
                  Focus 2012-2018 5Dr Primed Rear Roof Air Spoiler

                  Focus 2012-2018 5Dr Primed Rear Roof Air Spoiler

                  SKU: BM5Z5844210AB

                  $415.00

                  + $140.00 Installation
                  Pickup Required
                  Pickup: Free at Dealer
                  Add to Cart
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                  64 - 70 of 70 results